But despite their protestations back then that they were "committed to listening and learning from our customers" and desired to "maximize customer experience and preserve customer satisfaction", they have apparently regressed to their old bad habits. Back then I had a series of email exchanges with Intuit, culminating in the general announcement of their capitulation (below) and my own acknowledgement of their contrite actions. This reminded of the last TurboTax controversy in 2003 which caused me to switch to H&R Block's TaxCut (which I've been happily using ever since). Wall Street Journal, TurboTax’s Increased Cost Has Some Users Fuming.Network World, Intuit Gets Greedy, Nearly Doubles Price of TurboTax.Kansas City Business Journal, H&R Block Picks a Fight With Intuit's Turbo Tax.Forbes, Tax Software Wars Heat Up As TurboTax Makes A Change.Forbes, Intuit's TurboTax Missteps An Opportunity For H&R Block.Press Release, H&R Block Offers Free Software to TurboTax Users.Bryan Menk told KDKA money editor Jon Delano on Tuesday, “because people were not accustomed to this limitation in a prior year.” Menk teaches taxation at Duquesne University and uses TurboTax himself. “It can be viewed as a bait and switch, yes,” Prof.
“Imagine their surprise when they get halfway through doing their taxes and there is a roadblock in the program that says you have to upgrade,” added Dworsky. The changes require customers to upgrade to more expensive versions if reporting investment, self-employment, or rental income - costing an extra $30 to $40 - and surprising many long-time Turbo customers. “They feel they’ve used this product for so many years, they’ve trusted it, and now they’re being sandbagged.” Dworsky is a TurboTax customer unhappy after Intuit, the maker of TurboTax, changed the deluxe version of the popular tax preparation software product. They feel deceived,” says consumer advocate Edgar Dworsky. CBS News, TurboTax Customers Angry Over Change In Tax Return Software:Ĭhanges to the popular tax program, TurboTax, has some customers mad.
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